Policies

Animas Glow Studio prioritizes quality, sustainability, and customer satisfaction. Explore my policies and discover my commitment to uniquely crafted, handmade jewelry.

Returns

All jewelry items are intended as a final sale; however, I understand the limitations of shopping for jewelry pieces online. I put my heart and soul into each piece and ultimately I want you to be happy with your jewelry. If there is an issue with an order/jewelry item, or if it wasn’t what you were expecting, I will consider a return upon approval of the item, though you are responsible for all shipping and insurance costs, with no refund for the original shipping cost. The item may require a $5-10 re-stocking fee for any polishing/cleaning of the piece. If the item arrives damaged and/or is stolen/lost, the sender is fully responsible for the item. Please read each item’s description completely, and double check length and width of pieces and finger sizes. Feel free to contact me directly with any questions before you buy for a smooth shopping experience.

ALL COLLECTION PIECES ARE FINAL SALE

Returns + exchanges are at my discretion Please reach out within 3 Days of delivery for consideration.

I cannot accept returns on one-of-a-kind pieces, such as my one-of-a-kind sterling silver rings with stones. Please know your size before ordering (I do sell ring sizers in my shop). As of right now, I am not currently accepting any returns. However, if there is a problem and you are unhappy with any of your pieces, please send an email to animasglowstudio@gmail.com with your order number and we will work something out. There are no returns on sale pieces.

If I should accept a return:

Contact me within 5 days of your order arrival and state the reason for requesting a return.

Return shipping & insurance costs will be paid by the customer. 

Once I receive the item, I will determine whether or not it qualifies for a full or partial refund

Returns must be sent back unworn, and in their original condition and packaging, along with any accessories (cases, boxes, and/or chains). Shipping costs can not be refunded. Buyers are responsible for return shipping costs & if the item is not returned in its original condition, the buyer is responsible for any loss in value.

Exchange Policy

You have 5 days from the date your order is received to exchange any pieces. Customer is responsible for additional shipping costs.

Refund Policy

All purchases are final sale. If you receive an item that is damaged in transit, please message me within 5 days of receiving your item.

Please be certain of your ring size before purchasing, as refunds will not be given due to an incorrect size. I do have ring sizers available on my website if you are unsure.

Processing & Shipping

Thank you so much for supporting my small business!

Animas Glow Studio now ships first-class mail for $5 and priority for $9. You can select your preferred method at checkout.

Please note - Once your package leaves my hands and is in the hands of the shipping carrier (I.e. USPS), it is no longer my responsibility, and I am not responsible for lost packages. Animas Glow Studio is a small business run only by me and unfortunately, I can not afford to replace items lost by shipping carriers. That being said, please reach out if there is a typo in your shipping address and I'll correct it if I'm still in possession of the item. 

If your package is lost or stolen in transit, please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package. Please contact animasglowstudio@gmail.com and I will assist you in replacing your order.

Ready to ship pieces will be mailed within 1-3 business days after purchase. Each order will include a tracking number for your convenience. Again, please understand that once the order is shipped, it is officially out of my hands. 

Shipping costs depend on weight, location, and mail class. You can choose which mail class you prefer. 

First Class Mail typically takes 5-7 days from time of shipping and includes no shipping insurance.

Priority Mail typically takes 2-5 days from time of shipping and includes insurance. I recommend this option if you are buying a higher-price item.

All orders over $125 ship free in the USA via USPS ground.

You will receive a shipping notification with tracking when your order ships out. 

A note on expedited shipping: If you choose an expedited shipping option (ie: USPS priority or UPS 2-Day), your order must be received by 12:00PM MST to ship that same day. 

If you have any questions or concerns about shipping times for your order, please email us via the contact page.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Repairs

My pieces are built to last. However, if there is a defect out of your control such as a clasp breaking, I will always fix it for you. If you feel you need some kind of repair for a faulty piece, please contact me. I offer chain replacements starting at $15.

Cancel or Update Orders

After your order is placed, changes and/or cancellations must be made within 24 hours. Changes requested past 24 hours cannot be made as your order is already in my hands being made. Please contact me via email to make a change or cancellation. This does not include gift card purchases which are FINAL. 

If ordering from a collection release and you change your mind and would like to cancel, it must be done that day. My collections tend to sell out and if one item gets canceled, it is more difficult to sell again. Thank you for understanding.